Our Cancellation & Refund Policy for Razorpay is available at the link below:
Click here to view Cancellation & Refund Policy
At Flatwaale, we strive to provide transparent and reliable rental property management services. This Cancellation & Refund Policy outlines the terms under which cancellations and refunds are processed.
1. Service Cancellations
- Property Owners may request cancellation of property management services by providing 30 days’ written notice.
- Tenants may request cancellation of rental-related services (such as agreement drafting, verification, or move-in support) before the service has been initiated.
- Once a service has been delivered (e.g., tenant verification completed, agreement registered, maintenance completed), the service fee is non-refundable.
2. Refund Eligibility
Refunds may be applicable in the following cases:
- Double payment due to a technical error.
- Service not initiated within the agreed timeline and cancellation requested by the customer before execution.
- Payment deducted but service not rendered due to Flatwaale’s inability to fulfill.
3. Non-Refundable Items
- Completed services such as tenant acquisition, background checks, or rental agreement registrations.
- Government charges, stamp duties, or third-party fees (legal, police verification, vendors, etc.).
- Maintenance services once vendor has been deployed.
4. Refund Process
- Refund requests must be submitted by email to info@flatwaale.com with transaction details.
- Eligible refunds will be processed to the original payment method within 25-30 business days after verification.
- Flatwaale reserves the right to reject refund requests if the service has already been delivered.
5. Disputes & Grievances
For any concerns related to payments, cancellations, or refunds, please reach out to us:
- Email: info@flatwaale.com
- Phone: +9190220 91901